Every enquiry answered. Every job invoiced. Every number in one place.
The complete commercial cycle for contractors, trading and service companies, from the first enquiry email to the final invoice, with every approval on record.
Built for businesses that quote, deliver and invoice.
Enquiries arrive by email, quotations go through revisions, purchase orders come back weeks later, and invoicing depends on someone remembering. Operations Hub holds the whole chain on one job record.
Price lists, supplier offers and client orders in one place, with delivery notes and invoices generated from the order rather than retyped.
Contracts, call-outs and recurring invoicing with a client database that remembers every site, asset and agreed rate.
A white-label option for groups that want each company on its own instance with consolidated reporting at the top.
From enquiry to cash, without re-keying.
Enquiry register
Mailbox monitoring registers each enquiry with a reference, owner and reply target, and raises a 48-hour breach alert when a response is overdue.
Quotation engine
Configurable numbering, revision control, templates in your format and a price-to-win advisor based on your own award history.
Client purchase orders
Incoming purchase orders are detected, matched to the quotation and confirmed, so the job starts from an agreed scope and value.
Jobs and procurement
Each job with its progress curve, milestones, variation orders and submittals; RFQ comparison, purchase orders and deliveries raised against it, late items flagged.
Invoicing and finance
Tax invoices, partial invoicing and payment certificates from the job; receivables ageing, tax position and a 13-week cash forecast, with role-based access so each person sees what they should.
Service, AMC and documents
Dispatch board and technician view for call-outs, maintenance contracts with recurring invoicing, and a document vault organised by client, job and supplier.
The system, as the team sees it.
Real screens from Operations Hub with example data. Client data is never shown. Click any screen to enlarge it.
One record, five stages.
Licensed per organisation, hosted and supported by Hikstech.
What the licence includes
- Hosting, monitoring, backups and security updates
- Configuration to your numbering, templates, approval chain and reporting lines
- Onboarding, training and user guides
- Support under a written agreement, with an engineer answering
What stays yours
- Your data, without exception, exported on request in standard formats
- Your templates, numbering and documents
- A white-label option for groups running several companies
- No lock-in: terms are set out in a written subscription agreement
Frequently asked
Who is Operations Hub for?
Contractors, trading and service companies that run a commercial cycle of enquiry, quotation, order, delivery and invoice and want every step on one record.
How is Operations Hub licensed?
Per organisation, hosted and supported by Hikstech, with a white-label option for groups. Terms are agreed in a written subscription agreement.
Can it read enquiries from our mailbox?
Yes. The enquiry register monitors a nominated mailbox, registers each enquiry with a reference and raises a breach alert when a reply target is missed.
Do we keep our data if we leave?
Yes. Your data is yours without exception and is exported to you in standard formats on request.
Can it be adapted to our documents and approval chain?
Yes. Numbering, templates, approval steps and reporting lines are configured during onboarding. Changes beyond configuration are scoped as custom work.
See Operations Hub on your own enquiries.
Bring a recent enquiry, quotation and invoice to the demonstration and we will walk them through the system end to end.